Langmanager has many features that are best appreciated when experienced hands on. Please request a demo so that we can show you more!
Features
For your managers- Monitor workload, staff responsiveness and customer activities.
- Review efficiency of booking processes.
- Customise the system as business processes are changed.
- Generate web based reports in real time.
- Change look up values, rates and other system variables.
- Authorise users and maintain interpreter skills and availability.
- Convert many manual operational procedures into real-time automated processes.
- Enjoy an easy to learn and great user interface.
- Use many methods to search for bookings, customers and interpreters.
- Automatically email or fax customers for confirmations and cancellations.
- Automatically email or SMS interpreters for invitations, confirmations and cancellations. This may be done in batch mode to include many interpreters with ease.
- Optionally email or SMS non-English speaking or deaf consumer for confirmations.
- Match interpreters to bookings while preventing overlaps, checking unavailability and previous refusals all automatically.
- Assign and un-assign interpreters with simplified processing.
- Duplicate bookings for a series of dates without the need for rekeying data.
- Easily cancel bookings individually or in a group
- View comprehensive daily, weekly and monthly interpreter schedules with booking drill down functionality.
- List all unassigned bookings and perform batch operations for booking assignment, refusals and matching.
- Easily filter, sort and query all lists, including for example, staff bookings.
- Group bookings together for group updates or cancellations.
- Delay confirmation messages and send them later at your own request. This assists with flexible adjustment of interpreter schedules.
- Easily navigate the menus and context sensitive dialog screens with minimal drill down.
- Assign multiple contacts to a customer and add more on the fly.
- Identify bookings entered by customers with highlights and alerts.
- Langmanager is integrated with many popular accounting systems and others can be accommodated. This avoids duplication of entry.
- Customer updates and new customers are imported into accounting systems.
- Fully integrated calculation of fees to customers and payments to interpreters.
- Report of invoices in a batch for checking prior to importing.
- Report of interpreter earnings to verify contractor invoices.
- Access to Langmanager to update fees and payment rates etc.
- Save time by self-registering and entering bookings on-line or create a new booking by copying details from an old one.
- Review your own full booking history.
- Maintain your own lists of organisation contact people.
- Review and print your own assigned bookings at any time in full screen or calendar format.
- Maintain your time availability for general and exception times.
- Block out your unavailable times or days with flexible options.
- Maintain your own details including accreditations, skills and resources.
Benefits
- Improve customer satisfaction.
- Give your company a professional web presence.
- Increase staff productivity.
- Facilitate growth of your organisation with better tools.
- Ensure greater accuracy of data.
- Minimise training requirements and increase staff awareness.
